Covid-19 Customer Update
To all our customers, we are facing some very challenging times, and are trying to follow and act upon our government’s advice regarding the covid-19 outbreak.
At this moment we will remain open until we are told to close, but we will be implementing new measures to protect customers and staff, please see these listed below.
Social distancing
We will be trying to keep everyone at a safe distance and following the medical and government guideline’s by keeping 2 meters apart and limiting face to face contact where possible,
Our office areas will be closed until further notice, it is very important that we protect not only our staff but also our customers.
We are asking all customers to keep a safe distance (2 meters apart) from other customers, to be polite and to not socialize.
New customers
We are still accepting new customers; this can be easily done through email and phone contact.
Payments
When a payment is due, we are asking customers if possible, to make card payment over the phone. Alternatively, it is possible to set up regular payments on our Gocardless system for further details please give us a call. Assisting in this way would be a great help in protecting both staff and you the customer.
Access to units
Customers will still have usual access to units during opening hours.
Keeping things clean
We will be regularly cleaning and disinfecting loading trollies and frequently used areas of the storage site.
We can not supply hand sanitizers or disinfectants on site to our customers, so it is very important that customers bring their own.
If anyone is feeling unwell of showing any symptoms or signs of the coronavirus then please stay at home for more info on symptoms and signs please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
We understand that these are very worrying and trying times, and we are doing all we can to help slow and prevent the spread of the virus and protect our staff and customers, we will try help when is safe and possible, any questions or queries please do not hesitate to call, we are always happy to help, please keep a check on our social media pages and website for any further news and updates, thank you from us all here at Storage Mule.


